Terms & Conditions

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘you’ or ‘your’ it means the Customer: ‘we’, ‘us’ or ‘our’ means the Remover. These terms and conditions can be varied or amended subject to prior written agreement. Our terms and conditions herein and those on our website

1. Quotation

  • 1.1 Our quotations only become an agreement when we have sent you a booking confirmation via text or email from info@shinemovers.com.au
  • 1.2 Our prices do not include charges such as parking fines due to customers not providing parking, toll charges, pre-paid parking charges, meter charges, and any other charges that are due to customer negligence.
  • 1.3 We must be informed about any extra destinations as there will be additional charges depending on the mileage and the number of destinations.
  • 1.4 Our system gives you quotations and prices by adding up all charges for flights of stairs, and labor charges. If any information is missed out during the booking process, we will have to charge you accordingly upon arrival.
  • 1.5 All Movers are given 2-hour window from the designated booking time to arrive due to unexpected road traffics, accidents, and other unforeseen circumstances.

2. Your Responsibilities

  • 2.1 Customers must reserve the closest parking area to the pickup address, whether it is done through the council or done privately, and must have this organized before the arrival of our employees.
  • 2.2 House Movers customers are liable for all parking tickets or parking charges for the vehicle that is assigned to their booking during the move.
  • 2.3 Children must be kept away during the move due to safety reasons.
  • 2.4 You must ensure that all your items can fit into the destination premises as we are not obligated to move items through balconies or windows.
  • 2.5 You must be ready to start when the driver arrives as all booking times begin when the driver arrives at the pickup location.
  • 2.6 It is the customer’s responsibility to have proof of value of any items they wish to claim for, such as: receipts, invoices and repair estimates. This will be requested before any claims can be processed.
  • 2.7 It is the customer’s responsibility to check their property for any damages during the move before the driver has left the job, otherwise we cannot be held responsible for the damages and cannot accept your claim as it is no longer in our hands.
  • 2.8 It is the customer’s responsibility to make sure all items in the truck are offloaded, as items claimed to be lost after the truck has left the job will not be our responsibility
  • 2.9 All fridges and freezers must be defrosted before the job begins due to safety reasons.

3. Ownership of Goods

  • 3.1 Customers must have ownership to all items we are asked to move for them.
  • 3.2 If you are trying to move items that do not belong to you without consent from the owner, then your booking may be cancelled and you will be held liable for the total cost of the booking.
  • 3.3 The removal items to be moved and transported are your own property, or the removal items are your property free of any legal charges.

4. Bookings

  • 4.1 Bookings can be cancelled if the booking details are incorrect, in which case, you will be contacted and notified.
  • 4.2 Bookings requested for the same day are not guaranteed and may be cancelled if it cannot be covered by us.
  • 4.3 If we are fully booked and you have made booking, we may need to contact you to re-arrange it. If this is not convenient for you as a customer, then you have the right to cancel the job.

5. Call Recording

  • 5.1 All our calls are recorded for training and quality purposes.

6. Cancellations

  • 6.1 All bookings made within 24 hours of the booked time cannot be cancelled and will incur a cancellation fee of hourly rate.
  • 6.2 If jobs get cancelled due to the customer not been able to find parking, we will charge the price of 2 hour of the service you have chosen as a cancellation fee
  • 6.3 House Movers has the right to cancel and/or change any booking due to: unsecured jobs (no deposits paid), customers that do not treat our drivers with respect and bookings with incorrect information.
  • 6.4 All deposits made for a booking or reservation will not be refunded if the job is cancelled.

7. Negligence

We will only be liable for loss or damage resulting from our negligence, and in any event that liability will be limited to $1,000 in respect of all Goods moved or stored under this contract (whichever is the lesser.

8. Claims

  • 8.1 All claims made by customers are subject to $1000 per claim and must be paid before the process can begin.
  • 8.2 The claim application that we send out must be filled with the accurate details and returned back to us within 5 working days

9. Damages

  • 9.1 All damages to items must be reported in the presence of the movers before they leave your premises.
  • 9.2 All property damages need to be reported while our movers are on the job.
  • 9.3 Australian Consumer Law. Except where the Moving Jobs are required by you for the purposes of a business, trade, profession or occupation in which you are engaged, this contract will be subject to the guarantees set out in sections 60, 61 and 62 of the Australian
  • 9.4 Consumer Law (as enacted as Schedule 2 of the Competition and Consumer Act 2010) being, in particular, a guarantee that the Moving Jobs will be rendered with due care and skill, and the following conditions of this clause 8 will apply.

10. Jobs that we do not accept

  • 10.1We do not accept any jobs that requires us to take items through windows and/or balconies.
  • 10.2 Heavy items such as grand pianos and pool tables, commercial fridges are required to be on the ground floor for removal, otherwise the job may due cancelled.

11. Customers Responsibilities

  • 11.1Customers are liable for any charges that the drivers get during the booking time if parking is not reserved for them beforehand.
  • 11.2 Customers must reserve parking permits from their council if needed.
  • 11.3 All pay and display charges must be paid by the customer if parking spaces are not reserved for our movers

12. Customer Complaints

  • 12.1 Customer complaints must all be put into formal writing and sent to us via email to be processed.

14. Our rights to dispose of customers goods

  • 14.1Any items that are left with the drivers and trucks must be collected within 7 days.
  • 14.2 Customers that have valid reasons for not collecting items can contact and inform us so that we can try to arrange full storage for them
  • 14.3 Movers need to be acknowledged as they will only wait 20 minutes after arrival, if the customer is not answering the phone and/or there is no response, the job will be left and full payment will be required for the booking.
  • 14.4 Customers are responsible to ensure all items have been removed from the property, arranging another trip back to the property will result in additional charges.
  • 14.5 There has been no external damage caused by JL Movers and any item where the action of lifting or moving that item will most likely cause damage.
  • 14.5Any damages must be reported to the office before sign-off of your move.
  • 14.6You must sign off and pay the full amount due for your move before the JL Movers removals team leaves your premises.

15. Payments

sunshine movers accept all major credit cards (3 %surcharge applicable), Bank Transfer and Company Bank Cheques, all cheques made payable to: Shine Movers We do accept Cash as well. Job payment must be made at the completion of the Removals Job; however, we reserve the right to ask for initial deposit to confirm your booking. You must you have enough payment to pay the driver at the completion of the Moving job. JL Movers reserve the right to charge the payment from your credit card in between the job/completion of the job. You may not withhold any part of the Moving Job Price. In such a situation, the payment requested will also have an estimate of time to unload the goods. If payment is not made in full in this situation, the unloading of goods will not start until such time the full payment is made. If any dispute arises on the payment amount and cannot be resolved at that time, We JL Movers reserve the right to refuse to unload the goods until the time full payment is made. We JL Movers reserve the right to charge the payment through your nominated credit card on completion of the job or any time during the job.